At Interwin, your privacy is not merely a legal obligation – it is a core commitment. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Take a moment to read it – you have the right to know.
We take the protection of your personal data seriously. These six core principles underpin every decision we make regarding the privacy of Interwin members.
All your personal and financial information is encrypted using 256-bit SSL technology during transmission. Stored data is further protected with additional encryption layers to prevent unauthorized access.
Only authorised Interwin staff with a legitimate job need may access members' personal data. Every access is logged and continuously monitored by our internal security team.
Interwin does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you – we only use it for purposes you have consented to.
Our Privacy Policy is structured in compliance with the requirements of Malaysia's Personal Data Protection Act 2010. We respect your rights as a data subject and ensure our data processing is lawful.
We only collect personal data that is genuinely necessary to provide Interwin platform services. There is no excessive data collection – every piece of data we request has a clear and legitimate purpose.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data that we hold. The process for submitting such requests is straightforward and we respond within the stipulated timeframe.
Interwin takes the privacy of members' personal data very seriously. This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you use the Interwin platform, including the website at interwin.plus and our official mobile app.
This policy applies to all registered members, website visitors, and anyone who interacts with the Interwin platform in any capacity. It covers all services we offer, including gaming, promotions, the VIP programme, customer support, and our communication channels.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. In the event of any conflict between this Privacy Policy and legal requirements, the legal requirements shall take precedence.
Interwin collects your personal data through several means, including information you provide directly, information collected automatically as you use the platform, and information from legitimate third-party sources.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number, selfie photo | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Information | Bank account number, transaction records, deposit and withdrawal history | Payment processing, anti-money laundering compliance |
| Technical Data | IP address, device type, web browser, cookie data | Platform security, usage analytics, fraud detection |
| Gaming Data | Game history, betting records, wins and losses | Account management, responsible gaming, audit |
| Communication Data | Support chat records, emails, feedback | Service improvement, complaint resolution |
We do not collect sensitive data categories such as health information, religious beliefs, or political views unless you voluntarily provide them in the context of responsible gaming, and such data is used solely to assist you.
Interwin uses your personal data only for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which your data is used:
Interwin does not use your personal data to make automated decisions that have a significant effect on your rights or interests without human involvement in the evaluation process.
Interwin does not sell your personal data. However, in certain circumstances, we may share your data with carefully selected third parties for the following purposes:
All our third-party partners are required by written agreement to protect your personal data to standards equal to or exceeding our own. They are prohibited from using your data for any purpose other than what has been agreed upon.
If interwin is involved in a merger, acquisition, or asset sale, members' personal data may be transferred to the new entity. We will notify members before their data becomes subject to a different privacy policy.
The interwin platform uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and understand how members interact with our services. We use several types of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the Interwin platform.
Interwin stores your personal data on secure servers with multi-layered protection. Our data retention periods are as follows:
On the technical security front, we continuously implement the following controls:
While we take all reasonable precautions, no security system is completely foolproof. In the event of a data breach affecting your personal information, we will notify you within the timeframe required by applicable law.
Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days from the date the request is received.
If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. We will update your data within a reasonable timeframe.
In certain circumstances, you may request that we delete your personal data. This right is not absolute – we may need to retain certain data to fulfil legal obligations.
You may object to the use of your data for direct marketing purposes at any time by contacting our team or through your account settings.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, where this is technically feasible.
To submit any request regarding your rights, please contact our privacy team. We will verify your identity before processing any request to ensure the security of your data.
The interwin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18. Should we discover that a child's data has been collected inadvertently, we will delete it immediately and close the relevant account.
Parents or guardians who believe their child has registered an account on Interwin are encouraged to contact us immediately so that appropriate action can be taken without delay.
The interwin platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the interwin platform and does not cover the privacy practices of any third-party website or service.
We recommend that you read the privacy policy of any third-party website you visit. Interwin is not responsible for the data collection or management practices of third parties.
Interwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable legislative changes. Any material amendments will be communicated to members via in-platform notifications or email at least 14 days before the effective date.
The "Updated" date at the top of this document will always reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically. Your continued use of the interwin platform after any amendment takes effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
Interwin Data Protection Officer
Email: [email protected]
We aim to respond to all privacy enquiries within 5–10 working days. For more complex complaints, the resolution period may be longer and we will keep you updated on progress.
You may also lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how we have handled your privacy concerns.
We are committed to maintaining your privacy to the highest standard. If you have any questions regarding this Privacy Policy or would like to learn more about how we protect your information, visit the Responsible Gaming or check Terms and Conditions ours.
Play with peace of mind knowing we safeguard your privacy and security at every step. Register an account today and enjoy a safe, fair, and responsible gaming experience with the Interwin Malaysia community.